Jack Bell Jack Bell's Profile Page

Jack Bell Jack Bell

0 Course Enrolled • 0 Course Completed

Biography

GCX-GCD Übungsmaterialien, GCX-GCD Lernhilfe

Aufgrund der großen Übereinstimmung mit den echten Genesys GCX-GCD Prüfungsfragen und -antworten (Genesys Cloud CX: Developer Certification) können wir Ihnen 100%-Pass-Garantie versprechen. Wir aktualisieren jeden Tag nach den Informationen von Prüfungsabsolventen oder Mitarbeitern aus dem Testcenter unsere Prüfungsfragen und Antworten zu Genesys GCX-GCD Fragenpool (Genesys Cloud CX: Developer Certification). Wir extrahieren jeden Tag die Informationen der tatsächlichen Prüfungen und integrieren in unsere Produkte.

Genesys GCX-GCD Prüfungsplan:

Thema
Einzelheiten

Thema 1

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Thema 2

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Thema 3

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Thema 4

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Thema 5

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Thema 6

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Thema 7

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Thema 8

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

>> GCX-GCD Übungsmaterialien <<

GCX-GCD Übungsfragen: Genesys Cloud CX: Developer Certification & GCX-GCD Dateien Prüfungsunterlagen

DeutschPrüfung hat einen guten Online-Service. Wenn Sie die Produkte von DeutschPrüfung kaufen, wird DeutschPrüfung Ihnen einen einjährigen kostenlos Update-Service rund um die Uhr bieten. Wir benachritigen Ihnen rechtzeitig die neuesten Prüfungsinformationen zur Genesys GCX-GCD Zertifizierung, so dass Sie sich gut auf die Genesys GCX-GCD Zertifizierungsprüfung vorbereiten können. Mit wenig Zeit und Geld können Sie die IT-Prüfung bestehen. Es ist sehr preisgünstig, DeutschPrüfung zu wählen und somit die Genesys GCX-GCD Zertifizierungsprüfung nur einmal zu bestehen.

Genesys Cloud CX: Developer Certification GCX-GCD Prüfungsfragen mit Lösungen (Q29-Q34):

29. Frage
Which of the following statements are true? (Choose two.)

A. Genesys Cloud CX allows cloud storage using integration.
B. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
C. Genesys Cloud CX does not allow integrations for cloud storage.
D. Genesys Cloud CX maintains the recordings and the metadata indefinitely.

Antwort: A,B

Begründung:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

30. Frage
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

A. Conversation Aggregates query
B. Flow Aggregates query
C. Queue Observations query
D. Conversation Detail Record query

Antwort: C

Begründung:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

31. Frage
Which of the following statements defines a fatal question in an Evaluation Form?

A. Fatal questions are weighted higher than non-fatal questions.
B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
C. Fatal questions are the same as critical questions.
D. Fatal questions are critical questions If scored No the agent will be removed from the queue.

Antwort: B

Begründung:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

32. Frage
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

A. Status
B. Wrap-up Codes
C. Account Codes
D. Resolution Codes

Antwort: B

Begründung:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.

33. Frage
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A. Documents
B. Directory
C. Activity
D. Location

Antwort: B

Begründung:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/

34. Frage
......

DeutschPrüfung ist eine Website, die die Erfolgsquote von Genesys GCX-GCD Zertifizierungsprüfung erhöhen kann. Die erfahrungsreichen IT-Experten entwickeln ständig eine Vielzahl von Programmen, um zu garantierern, dass Sie die Genesys GCX-GCD Zertifizierungsprüfung 100% erfolgreich bestehen können. Die Trainingsinsmaterialien von DeutschPrüfung sind sehr effektiv. Viele IT-Leute, die die Genesys GCX-GCD Prüfung bestanden haben, haben die Prüfungsfragen und Antworten von DeutschPrüfung benutzt. Mit Hilfe des DeutschPrüfung haben viele auch die Genesys GCX-GCD Zertifizierungsprüfung bestanden. Wenn Sie DeutschPrüfung wählen, kommt der Erfolg auf Sie zu.

GCX-GCD Lernhilfe: https://www.deutschpruefung.com/GCX-GCD-deutsch-pruefungsfragen.html