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C-C4H56I-34題庫資訊 &最新C-C4H56I-34試題

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SAP C-C4H56I-34 考試大綱：

主題
簡介

主題 1

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

主題 2

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

主題 3

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

主題 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

主題 5

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

主題 6

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

主題 7

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

>> C-C4H56I-34題庫資訊 <<

C-C4H56I-34題庫資訊的合格率為100％SAP Certified Application Associate - SAP Service Cloud Version 2

當你被失敗擁抱時，也許成功正在一邊等著你。C-C4H56I-34 考古題含蓋最新的 SAP 考試指南，由專業的 SAP 認證專家進行編訂適合全球考生適用的題庫版本，保證考生都可以通過考試。讓考生遠離考試失敗的憂慮。如果考生沒有把握通過考試，本文將力薦 SAP C-C4H56I-34 考古題，含蓋最新的考試指南，確保考生順利通過 C-C4H56I-34 考試。

最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q22-Q27):

問題 #22
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Custom entity
B. Business flow
C. Mashup
D. Configure the relevant action

答案：C,D

問題 #23
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by SLA
B. Cases by Service Team
C. Cases by Category
D. Cases by Source/Channel
E. Cases by Priority

答案：C,D,E

問題 #24
Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

A. Assign a different team to the case.
B. Assign a territory to the case.
C. Escalate the case.
D. Adjust the SLA.
E. Change the priority.

答案：C,D,E

解題說明：
To control the reaction times of a case, you could take the following actions:
Change the priority: The priority of a case determines the urgency and importance of resolving it. By changing the priority, you can affect the due date, next response date, and completion date of the case, as well as the visibility and notification of the case. For example, you can increase the priority of a case if the customer issue is critical or time-sensitive, or decrease the priority if the issue is minor or low-impact.
Adjust the SLA: The SLA (Service Level Agreement) of a case defines the initial response and completion due time and date for the resolution of issues, based on the service level objectives (SLOs) agreed with the customer. By adjusting the SLA, you can modify the expected reaction times of the case, as well as the consequences of missing the deadlines. For example, you can extend the SLA of a case if the issue is complex or requires more investigation, or shorten the SLA if the issue is simple or urgent.
Escalate the case: Escalating a case means raising the attention and priority of the case to a higher level of authority or responsibility. By escalating a case, you can involve more senior or specialized agents, managers, or experts to handle the case, as well as notify the customer and other stakeholders of the escalation. For example, you can escalate a case if the issue is beyond your scope or expertise, or if the customer is dissatisfied or angry.
References = Configuring a Service Level Agreement, Configuring Case Routing Rules, SAP Service Cloud Version 2 Feature Scope

問題 #25
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Warranty
B. Maintenance plan
C. Customer
D. Registered product

答案：B,D

解題說明：
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.

問題 #26
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Routing
B. Process for cases
C. Prioritization settings
D. Escalation

答案：A

問題 #27
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SAP C-C4H56I-34 認證考試已經成為了IT行業中很熱門的一個考試，但是為了通過考試需要花很多時間和精力掌握好相關專業知識。在這個時間很寶貴的時代，時間就是金錢。Fast2test為SAP C-C4H56I-34 認證考試提供的培訓方案只需要20個小時左右的時間就能幫你鞏固好相關專業知識，讓你為第一次參加的SAP C-C4H56I-34 認證考試做好充分的準備。

最新C-C4H56I-34試題: https://tw.fast2test.com/C-C4H56I-34-premium-file.html