Biography

Test Energy-and-Utilities-Cloud Dumps Demo | Energy-and-Utilities-Cloud Valid Exam Format

DOWNLOAD the newest Fast2test Energy-and-Utilities-Cloud PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1_PMT6sYETEoo-y-zSNv68vOtf4GZ9GZ2

If only you provide the scanning copy of the Energy-and-Utilities-Cloud failure marks we will refund you immediately. If you have any doubts about the refund or there are any problems happening in the process of refund you can contact us by mails or contact our online customer service personnel and we will reply and solve your doubts or questions timely. We provide the best service and Energy-and-Utilities-Cloud Test Torrent to you to make you pass the exam fluently but if you fail in we will refund you in full and we won’t let your money and time be wasted. Our questions and answers are based on the real exam and conform to the popular trend in the industry.

If you want to pass the exam quickly, our Energy-and-Utilities-Cloud practice engine is your best choice. We know that many users do not have a large amount of time to learn. In response to this, we have scientifically set the content of the Energy-and-Utilities-Cloud exam questions. On one hand, we have collected the most important keypoints which will definitely show up in the real exam to the content of the Energy-and-Utilities-Cloud learning guide. On the other hand, we have simplified the content and make it better to be understood by all of the customers.

>> Test Energy-and-Utilities-Cloud Dumps Demo <<

Energy-and-Utilities-Cloud Valid Exam Format, Examcollection Energy-and-Utilities-Cloud Vce

If you think you can face unique challenges in your career, you should pass the Salesforce Energy-and-Utilities-Cloud exam. Fast2test is a site that comprehensively understand the Salesforce Energy-and-Utilities-Cloud exam. Using our exclusive online Salesforce Energy-and-Utilities-Cloud exam questions and answers, will become very easy to pass the exam. Fast2test guarantee 100% success. Fast2test is recognized as the leader of a professional certification exam, it provides the most comprehensive certification standard industry training methods. You will find that Fast2test Salesforce Energy-and-Utilities-Cloud Exam Questions And Answers are most thorough and the most accurate questions on the market and up-to-date practice test. When you have Fast2test Salesforce Energy-and-Utilities-Cloud questions and answers, it will allow you to have confidence in passing the exam the first time.

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

• A. Define the metrics to measure the customer's new connections process.
• B. Define the data to be migrated for the customer's connections process
• C. Define the business stakeholders for the customer's new connections process.
• D. Identify the data sources to generate the customer's new connections reports and dashboards

Answer: A,D

Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.

NEW QUESTION # 14
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

• A. Configure custom OmniScripts and FlexCards to cover the requirements.
• B. Configure the Energy and Utilities Contact Center Console available m the process horary
• C. Configure a custom Salesforce Service Cloud console.
• D. Assign the relevant lightning pages to the energy company's service agent user profile

Answer: A,B

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5

NEW QUESTION # 15
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

• A. Payment reminders
• B. Rate change notifications
• C. Electronic funds transfers
• D. Customer satisfaction surveys

Answer: C

NEW QUESTION # 16
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

• A. A Velocity Picklist can be configured and related to Produc12 object
• B. A picklist attribute can be configured and associated to the base object type.
• C. A picklist field can be added to the Prodoct2 object
• D. A picklist attribute can be configured and associated to each product individual

  DOWNLOAD the newest Fast2test Energy-and-Utilities-Cloud PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1_PMT6sYETEoo-y-zSNv68vOtf4GZ9GZ2